Frequently Asked Questions
How does the Comfort Lab Neck Brace work?
The Comfort Lab Neck Brace gently supports your neck to relieve pressure, reduce tension, and restore natural alignment. Its ergonomic, memory foam design helps ease discomfort from poor posture or long hours - promoting faster, more comfortable recovery.
Will this help me feel better?
Yes - the Comfort Lab Neck Brace is designed to provide real, noticeable relief. By easing neck tension and improving alignment, it helps reduce daily discomfort, promotes relaxation, and supports better posture - so you can move, rest, and feel better naturally.
Where can I use the Comfort Lab Neck Brace?
You can use the Comfort Lab Neck Brace anywhere - at home, in the office, while travelling, or even while you sleep. Its soft, supportive design provides gentle alignment and relief wherever you are, helping you rest, recover, and feel your best anytime.
Where are you located?
Our head office is located in Sydney (New South Wales).
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at comfortlbau@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.